Returns Policy

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “customercare@gulwaymart.com” within 24 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

  • An incorrect/wrong product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive have a genuine quality/manufacturing/factory defect.
  • If your purchase meets our return criteria stated above, please contact our customer care team within 24 hours of delivery with the following information:

– Order/invoice number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

Our Quality Check team will verify the manufacturing defects, after that our Customer service team will email or contact you for the necessary action.

Discount coupons are non-transferable and have no cash value. They cannot be exchanged for any case.

Discount Coupons, Shipping Charges, Gst deducted are non-refundable.

Products which were identified / marked as non-returnable or non-exchangeable at the time of purchase will not be refunded.

The product must be received within 10 days from the date of advice by Customer Service Department.

Please ensure, at the time of return/exchange the products are in their original condition, unused, unworn, with their original tags & price tags are intact and in the clear poly bag along with the original invoice if any marks of difference to originality found will be liable to partially value cut, any refund will accordingly be adjusted or rejected.

Please Ship your returns to the below address :

GULWAYMART

115, NEW D.C. COLONY,
OLD PHUSGARH ROAD,
Karnal,
Haryana,
INDIA 
PIN CODE 132001

Gulwaymart Online Store Helplines: +91-98132-15060

Monday- Friday (10 am to 5 pm)